Network problem

» View Event Details | Created Wed, 20 Jan 2021 18:50:00 +0000

Resolved

Our external load balancer had a problem in one POP that affect all the traffic goes throught that POP. They resolved the problem. Please accept our apologies for the resultant impact to the service.

Posted: Wed, 20 Jan 2021 19:20:00 +0000

Investigating

Hello, As of approximately 18:50 UTC we have been experiencing a service Degradation which is affecting only the traffic in Europe. Our team is working to resolve the issue and will revert as soon as service returns to normal. Please accept our apologies for the resultant impact to the service, and our assurance the issue is being given high priority.

Posted: Wed, 20 Jan 2021 18:50:00 +0000

Content (static data) degradation

» View Event Details | Created Mon, 18 Jan 2021 14:50:00 +0000

Resolved

Our proveder has resolved the problem and the service has been recovered and returned to normal situation. Please accept our apologies for the resultant impact to the service.

Posted: Mon, 18 Jan 2021 16:10:00 +0000

Update

The problem is caused by a degradation of one of our cloud providers. We are speaking with them to solve the problem as soon as possible. Please accept our apologies for the resultant impact to the service.

Posted: Mon, 18 Jan 2021 15:10:00 +0000

Investigating

Hello, As of approximately 14:50 UTC we have been experiencing a service Degradation which is affecting in some calls of the content data. Our team is working to resolve the issue and will revert as soon as service returns to normal. Please accept our apologies for the resultant impact to the service, and our assurance the issue is being given high priority.

Posted: Mon, 18 Jan 2021 14:50:00 +0000