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Service Degradation

» Published on Tue, 17 Nov 2020 12:56:00 +0000

  • Update

    The previously reported issue by the cloud provider was resolved at 22:30 UTC

    » Updated Fri, 21 May 2021 07:14:00 +0000
  • Post-Mortem

    We have identified the root cause of the issue. We suffered an unexpected service interruption caused by a wrong routing in one services located in the American continent. At first step the traffic has been progressive balanced to Europe and at second step the routing problem fixed. All the traffic have been restored at 12:52 UTC. The incident just affect to the clients that have their servers in America

    » Updated Tue, 17 Nov 2020 13:27:00 +0000
  • Resolved

    Hello, The issue previously reported has been resolved as of 12:52 UTC and all traffic patterns have stabilised since that time. Thank you very much for your patience and again, sincerest apologies for the inconvenience caused.

    » Updated Tue, 17 Nov 2020 12:52:00 +0000
  • In Progress

    Hello, As of approximately 12:12 UTC today we have been experiencing a service Degradation which is affecting: Hotel-X. Our team is working to resolve the issue and will revert as soon as service returns to normal. Please accept our apologies for the resultant impact to the service, and our assurance the issue is being given high priority.

    » Updated Tue, 17 Nov 2020 12:15:00 +0000

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